Terms of Use

  • 1.AGREEMENT

    This Terms of Use and Privacy Policy, and all policies posted on Our Website set out the terms on which Cygnet Services are offered to You to access and use of Website Services, applications and tools (collectively "Services"). All policies, including Privacy Policy are incorporated into this Terms of Use. You agree to comply with the said policies while accessing or using our Services.

    The Domain name www.XXXXXX.in (hereinafter referred to as “Website”) is the entity owned by Cygnet Infotech Pvt Ltd a company incorporated under the Companies Act, 1956 having its registered office at 16, Swastik Society, Near Stadium Circle, Navrangpura, Ahmedabad-380009 (hereinafter referred to as “Cygnet”)

  • 2.ACCEPTANCE OF THE TERMS:

    You understand and agree that by using the Services, You are deemed to have accepted these terms, regardless of how You subscribe to or use the Services. Terms of Use, Privacy Policy, and other policies applicable while accessing the Website or using Services is an electronic record in the form of an electronic contract shall be binding under relevant provisions of any applicable local, state, national or international law and rules there under as applicable laws and the amended provisions pertaining to electronic records in various statutes thereof. This electronic record is generated by a computer system or devices and does not require any physical or digital signatures.

    This document is published in accordance with the provisions of applicable local, state, national or international law that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Website.

    For the Purpose of this Terms of Use, registered user and wherever the context so requires “You" or "User or Your", shall mean any natural or legal person who has agreed to use the Services by providing Registration Data while registering on the Website as Registered User/visitor using the Services hereby accept electronic version of Terms of Use and has allocated himself/herself a unique identification user name (“User ID” and “Password”) to become Registered User or have been identified as Guest User by providing cell number and email id etc.

    If there is any Conflict between Privacy Policy and Term of Use, then Terms of Use, shall take precedence but only to the extent of the conflict;

    Please read these Terms of Use carefully before using Services or registering on the Website or accessing any material, information or services through the Website or application. If You do not agree with these terms of use, please do not use the Services.

  • 3.ABOUT Cygnet Services:

    Cygnet offers premium technology features and solutions which are compliant to existing applicable laws and industry standards. Cygnet also has in house Secure IT Infrastructure and Accreditations: ISO 27001:2013, ISO 9001:2008 Certified and CMMi Level 3 Appraised.

  • 4.USE OF THE SERVICES

    1. Cygnet hereby grants to the You a limited, non-exclusive, non-transferable, revocable right and license to use the Services.

    2. You shall have a limited right to use the Services, as may be required under applicable law.

    3. Cygnet shall not have any liability of any nature, through all means (whether manual or automated) to accept/reject or deny of any data from being transmitted to the third party System.

    4. You shall follow and adhere with the guidelines relating to Service if any set out here under or Separate Agreement as may be required under relevant provisions in accordance to the applicable law.

  • 5.IN CONNECTION WITH USING OR ACCESSING THE SERVICES YOU WILL NOT:

    1. breach or circumvent any laws, third-party rights or our systems, policies, or determinations of your account status;

    2. Use Services if You are not able to form legally binding contracts under applicable laws. Persons who are "incompetent to contract" within the meaning of the applicable laws, including minors, un-discharged insolvents etc. are not eligible to use Services. if You are minor, i.e. under age of 18 years) You shall not register on Website.

    3. transfer your user ID to another party without Cygnet consent;

    4. distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;

    5. distribute viruses or any other technologies that may harm Cygnet, or the interests or property of users;

    6. use any robot, spider, scraper, or other automated means to access Services for any purpose;

    7. bypass services robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;

    8. commercialize any application or any information or software associated with such application;

    9. harvest or otherwise collect information about users without their consent; or

    10. circumvent any technical measures Cygnet use to provide the Services.

    11. Cygnet believe that you are abusing Services in any way, Cygnet may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay, remove any special status associated with your account(s), remove and, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.

    12. Cygnet may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services. Additionally, Cygnet reserve the right to refuse or terminate all or part of our Services if they are detrimental in nature to our Services.

    13. The Agreement will continue to apply until terminated by either You or Cygnet as set forth below.

      • If You want to terminate Your agreement with Cygnet, You may do so by (i) not accessing the Website or (ii) closing Your Account for all of the services that You use, where Cygnet has made this option available to you.

    14. You agree that Cygnet may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your Service for future access to the Website if Cygnet determines that You have violated the terms of these Terms of Use or any other Agreement(s). You also agree that any violation by You of the Agreement(s) will cause irreparable harm to Cygnet, for which monetary damages may be inadequate, and You agree to Cygnet obtaining any injunctive or equitable relief that Cygnet deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Cygnet may have at law or in equity.

  • 6.USER ACCOUNT, PASSWORD, AND SECURITY:

    1. If You use our Services, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer or device to prevent unauthorized access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Cygnet immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You shall ensure that You exit from Your account at the end of each session. Cygnet cannot and will not be liable for any loss or damage arising from Your failure to comply with this section. You may be held liable for losses incurred by Cygnet or any other user of or visitor to the Website due to authorized or unauthorized use of Your account as a result of Your failure in keeping Your account Information secure and confidential.

    2. You shall ensure that the account information provided by You in the Website's registration form is complete, accurate and up-to-date. Use of another user's Account Information for availing the services is expressly prohibited.

    3. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete) the Cygnet shall not be responsible for any outcome of the service of Your account whether appropriate or inappropriate in current or future use of the Services.

  • 7.INTELLECTUAL PROPERTY RIGHTS

    1. The Website and Mobile application, the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "Content") is owned and controlled by Cygnet and the design, structure, selection, coordination, expression, look and feel and arrangement of such content is protected by copyright, patent and trademark laws, and various other intellectual property rights. Through Your use of the Website by no means are any rights impliedly or expressly granted to You in respect of such content. Cygnet reserves the right to change or modify the content from time to time at its sole discretion.

    2. The trademarks, logos and service marks displayed on the Website ("Marks") are the property of Cygnet. You are not permitted to use the marks without the prior consent of Cygnet.

    3. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Cygnet owns all intellectual property rights to and into the trademarks including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

    4. Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any content through any medium without obtaining the necessary authorization from Cygnet.

  • 8.USE OF CYGNET OUR INTELLECTUAL PROPERTY.

    1. Any Cygnet Intellectual Property provided or otherwise made available to You or Your Affiliates may be used by You and/or its Affiliates solely for the express purposes described in this Agreement during the Term of this Agreement. For the avoidance of doubt, you will not:

      • copy any Cygnet Intellectual Property;

      • distribute copies of any Cygnet Intellectual Property;

      • modify, adapt, translate, reverse engineer, make alterations, decompile, disassemble, or make derivative works or improvements based on any Cygnet Intellectual Property;

      • use, rent, loan, sublicense, lease, distribute, or attempt to grant other rights to any Cygnet Intellectual Property; or

      • use any Cygnet Intellectual Property to act as a consultant, service bureau or application service provider, or to permit remote access to any Cygnet Intellectual Property.

  • 9.ENTITY REGISTRATION:

    If you are registering as a business entity, you represent that you are duly authorized by the business entity to accept this Term of Use and other applicable policy, you have the authority to bind that business entity by this Term of Use and other applicable policy.

  • 10.MAINTENANCE OF LOGS:

    Subject to the applicable law, Cygnet may maintain transaction logs of all the request/response processed by You (i.e. capturing the complete meta data available in http headers, request and response time stamp along with status (success/failure/timeout etc.) from time to time.

  • 11.PRIVACY

    1. Cygnet view protection of Your privacy as a very important principle. Cygnet understands clearly that You and Your personal information is of utmost importance that’s why one of Cygnet’s most important assets is Cygnet stores and process Your Information including any sensitive financial information collected in accordance to the applicable laws. Cygnet also assures You to protect Your Personal Information if any, on computers which required physical as well as reasonable technological security measures and procedures in accordance with the provisions of the applicable law. Cygnet’s current Privacy Policy is available on its Website.

    2. Once you provide your information to us, Cygnet may use such information to provide you various services with respect to your transaction only.

  • 12.DISCLAIMER OF WARRANTIES AND LIABILITY

    1. THE WEBSITE, SERVICES, CONTENT, AND ANY THIRD PARTY CONTENT OR SERVICES ARE PROVIDED BY CYGNET ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, CYGNET MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS OR YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; (III) THE QUALITY OF SERVICES WILL MEET YOUR EXPECTATIONS; OR THAT (IV) ANY ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CYGNET OR THROUGH THE WEBSITE / CONTENT OR FROM USE OF THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF USE.

    2. NOTWITHSTANDING ANYTHING TO CONTRARY IN THE AGREEMENT(S), CYGNETS ENTIRE AND AGGREGATE LIABILITY TO YOU UNDER AND IN RELATION TO THESE TERMS OF USE OR OTHERWISE SHALL NOT EXCEED THE PRECEDING TWELVE MONTHS’ FEES PAID AND/OR PAYABLE BY THE YOU UNDER THIS AGREEMENT. FURTHER CYGNET WILL HAVE NO LIABILITY RELATED TO USER SERVICES AND / OR THIRD PARTY CONTENT OR SERVICES.CYGNET ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF SERVICES OR ANY THIRD PARTY CONTENT OR SERVICES.

    3. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW CYGNET WILL NOT BE LIABLE FOR THE WEBSITE OR ANY SERVICES, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. CYGNET HAS ENDEAVORED TO ENSURE THAT ALL THE INFORMATION ON THE WEBSITE IS CORRECT, BUT CYGNET NEITHER WARRANTS NOR MAKES ANY REPRESENTATIONS REGARDING THE QUALITY, ACCURACY OR COMPLETENESS OF ANY DATA, INFORMATION, PRODUCT OR SERVICE. CYGNET SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED FUNCTIONALITIES OR SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE FUNCTIONALITIES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE OR SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, CYGNET SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND CYGNET 'S CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY DATA UPLOADING THROUGH THE WEBSITE IS DONE ENTIRELY AT YOUR OWN DISCRETION AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY RESULTS FROM THE SUBMISSION SUCH MATERIAL OR DATA TO CYGNET SYSTEM. CYGNET ACCEPTS NO LIABILITY FOR ANY ERRORS OR OMISSIONS, WITH RESPECT TO ANY SERVICES PROVIDED TO YOU WHETHER ON BEHALF OF THIRD PARTIES OR ITSELF.

    4. YOU WILL BE REQUIRED TO ENTER A VALID PHONE NUMBER WHILE REGISTERING ON THE WEBSITE. BY REGISTERING YOUR PHONE NUMBER WITH US, YOU PROVIDE CONSENT TO BE CONTACTED BY US VIA PHONE CALLS AND/OR SMS NOTIFICATIONS IN RELATION TO SERVICES UPDATES, IN CASE OF ANY SUCCESSFUL/FAILURE OF TRANSACTIONS OR TRANSACTIONS ERROR NOTIFICATION ETC. WE WILL NOT USE YOUR PERSONAL INFORMATION TO INITIATE ANY PROMOTIONAL PHONE CALLS OR SMS

  • 13.INDEMNIFICATION

    1. Notwithstanding anything contained in this Agreement, it is hereby clearly understood by the parties that the Cygnet shall have no responsibility or liability in relation to failure of any activity, if such activity may have initiated by You and/or third party through Services, and has failed or has been delayed on account of the process of authentication and acceptance of Your data by third party system or otherwise, including but not limited to, failure or delay as a result of, network or connectivity failure, device or application failure, third party system failure, possible down time at end or any other technical or non-technical error of any nature, whether foreseen or unforeseen at the time of entering into this Agreement.

    2. You agree to indemnify, defend and hold harmless Cygnet its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands,costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with (i)Your breach of the Agreement(s); or (ii) any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website / Services; or (iii) Your violation of any rights of another, including any intellectual property rights.

    3. Cygnet may notify You of any claims which You shall be liable to indemnify Cygnet. You will then be required to consult with Cygnet regarding the course of action to be undertaken in defending such a claim. Further, You shall not compromise or settle any claim or admit any liability or wrongdoing on the part of Cygnet without the express prior written consent of Cygnet which can be withheld or denied or conditioned by Cygnet in its sole discretion.

  • 14.ELECTRONIC COMMUNICATION

    1. When You use the Website, application or send emails or other data, information or communication to Cygnet, You agree and understand that You are communicating with Cygnet through electronic records and You consent to receive communications via electronic records from Cygnet may be periodically and as and when required. Cygnet will communicate with You by email or by notices on Website or electronic records on the Website or on Your mobile number which will be deemed adequate service of notice / electronic record to the maximum extent permitted under any applicable law.

  • 15.FEES AND PAYMENTS

    1. The Services are available under subscription plans of various durations. Payments for subscription plans of duration of less than a year can be made only by Credit Card. Your subscription will be automatically renewed at the end of each subscription period unless You downgrade Your paid subscription plan to a free plan or inform us that You do not wish to renew the subscription. At the time of automatic renewal, the subscription fee will be charged to the Credit Card last used by You. We provide You the option of changing the details if You would like the payment for the renewal to be made through a different Credit Card. If You do not wish to renew the subscription, You must inform us at least seven days prior to the renewal date. If You have not downgraded to a free plan and if You have not informed us that You do not wish to renew the subscription, You will be presumed to have authorized Cynet to charge the subscription fee to the Credit Card last used by You. Please check our Website to know about our Refund Policy.

    2. From time to time, we may change the price of any Service or charge for use of Services that are currently available free of charge. Any increase in charges will not apply until the expiry of your then current billing cycle. You will not be charged for using any Service unless you have opted for a paid subscription plan.

  • 16.MISCELLANEOUS

    1. Entire Agreement: This agreement (including all Attachments hereto, and all documents incorporated herein by reference): (a) represents the entire agreement between the parties with respect to the subject matter hereof and supersedes any proposals, representations previous or contemporaneous oral or written agreements and any other communications between the parties.

    2. Assignment:You are prohibited to assign this agreement or any of its rights hereunder, or delegate any of its obligations hereunder, whether voluntarily, involuntarily, by operation of law or otherwise, without the Cygnet prior written consent, Cygnet in sole discretion, Cygnet may transfer its rights and obligations (also known as “assign”) under this agreement without your prior express consent, provided that Cygnet assigns the agreement on the same terms or terms that are no less advantageous to You.

    3. Independent Contractors:The parties are entering into this agreement as independent contractors, and this agreement will not be construed to create a partnership, joint venture, or employment relationship between them. Neither party will represent itself to be an employee or agent of the other or enter into any agreement or legally binding commitment or statement on the others behalf or in the other’s name.

    4. Grievance Officer:In compliance with the applicable law and the rules made thereunder, the Grievance Officer of Cygnet shall be Ms Bhoomi Mehta with email address: bhoomi.mehta@cygnetinfotech.com

    5. Governing Law and Jurisdiction:This Terms of Use shall be construed only in accordance with the laws of the particular jurisdiction where the Service is provided. In respect of all, claims, matters/disputes arising out of, in connection with or in relation to this Terms of Use only the competent Court/Authority of that particular jurisdiction where the Service is provided shall have exclusive jurisdiction. No other Court/Authority shall have jurisdiction to deal with any dispute or any matter between the parties arising out of this Terms of Use.

    6. Force Majeure:Neither party will be liable for any failure to perform any of its obligations hereunder by reason of Force Majeure Event, provided that the affected party provides the other party prompt notice of the applicable circumstance and uses commercially reasonable efforts to re-commence performance as promptly as possible; and provided further that if a party’s performance is delayed for a period of more than thirty (30) days by reason of any Force Majeure Event, then the other party may at its option, by written notice to the affected party, either: (a) terminate this agreement; or (b) extend the Term of this agreement for a number of days equal to the duration of the affected party’s non-performance.

    7. Waiver:To be effective, any waiver by a party of any of its rights or the other party’s obligations under this Agreement must be made in a writing signed by the party to be charged with the waiver. Waiver of any breach of any term or condition of this agreement will not be deemed a waiver of any prior or subsequent breach. No failure or forbearance by either party to insist upon or enforce performance by the other party of any of the provisions of this agreement or to exercise any rights or remedies under this agreement or otherwise at law or in equity will be construed as a Waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision, right or remedy in that or any other instance; rather, the same will be and remain in full force and effect.

    8. Severability:If any provision of this agreement is invalid or unenforceable in any jurisdiction, the other provisions herein will remain in full force and effect in such jurisdiction and will be liberally construed in order to effectuate the purpose and intent of this agreement, and the invalidity or unenforceability of any provision of this agreement in any jurisdiction will not affect the validity or enforceability of any such provision in any other jurisdiction.

    9. Notices:. Any notices required to be sereved under the provisions of this Terms of Use and Privacy Policy shall be in writing and shall be deemed to have been duly served if hand delivered or sent by Registered AD or Email Address of the relavant party’s.

    10. Change in Policy:Website created and controlled by Cygnet reserves the right to make any changes to the Website the terms, conditions and disclaimers at any time without prior information to the customers or users of the Services. You are bound to understand the terms and conditions before accessing to and using the Services provided by us. Your continuous use of the Services after the revising the terms and conditions will be consider as Your acceptance of the said revised terms and conditions.

    11. Complaint:If we receive a complaint from any person against You with respect to Your activities as part of use of the Services, we will forward the complaint to the primary email address of Your user account. You must respond to the complainant directly within 10 days of receiving the complaint forwarded by us and copy in the communication. If You do not respond to the complainant within 10 days from the date of our email to You, we may disclose Your name and contact information to the complainant for enabling the complainant to take legal action against You. You understand that Your failure to respond to the forwarded complaint within the 10 days’ time limit will be construed as Your consent to disclosure of Your name and contact information by Cygnet to the complainant.